Refund policy
At Vee-Vee So Iconic Cosmetics, your satisfaction matters to us. Due to the nature of beauty and personal care products, we have the following return policy.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return, products must be:
- Unused and unopened
- In their original packaging
- In the same condition you received them
- Accompanied by proof of purchase
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
We'll review your claim and arrange a replacement or refund when appropriate.
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
Approved refunds are issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless:
- We shipped the wrong item, or
- The product arrived damaged or defective.
Exchanges
We only replace items that arrive damaged, defective, or incorrect.
How to Start a Return
Email vee@vee-vee.com with:
- Your order number
- Reason for your return
- Photos (if applicable)
Please do not send products back without first contacting us for return instructions.
Because every Vee-Vee So Iconic product is carefully crafted for beauty, hygiene, and safety, once a cosmetic product has been opened, it cannot be resold. Thank you for helping us maintain the highest quality standards for every Icon in our community.